Terms of service and refunds

Last updated 20 October 2026

1. The service

Kwikri is online software for point of sale, invoicing, stock, purchases, payroll, reports and email marketing. By creating an account you agree to these terms on behalf of your business.

2. Your account

Keep your password private and give each staff member their own login. You are responsible for what happens under your account and for the accuracy of what you enter. Tell us straight away if you think someone else has access.

3. Free trial

New accounts get 14 days free with no card needed. At the end of the trial, choose a package to keep creating and changing records. If you don’t, your records are kept and you can still log in to view them.

4. Prices and payment

Prices are in Kenya shillings and shown on the pricing page. You pay in advance for a month or a year by M-Pesa or card through Paystack. We will give at least 30 days’ notice by email before changing the price of your package; the new price applies from your next payment.

5. Refunds

• If you were charged by mistake or charged twice, email us within 14 days and we will refund the extra payment in full.
• If you pay for a year and close your account within the first 14 days of that payment, we refund the payment in full.
• Otherwise payments are not refunded for the remaining part of a month or year, but your package stays active until the end of the period you paid for.
• Refunds go back to the M-Pesa number or card you paid with, usually within 10 working days.

To ask for a refund, email hello@kwikri.co.ke with your business name and the payment reference.

6. Cancelling

You can stop paying at any time; there is no contract. To close your account and delete your records, email us. Download a copy of your records first from My account.

7. Acceptable use

Don’t use Kwikri for anything illegal, to send spam or emails to people who did not agree to receive them, to store data you have no right to keep, or to try to reach another business’s records. We may suspend accounts that do, after warning you where we reasonably can.

8. Tax and payroll figures

Kwikri works out VAT, PAYE, NSSF, SHIF and the Housing Levy using the rules we know of at the time. Rates change and individual cases differ. Check the figures before you pay or file; filing returns with KRA and other bodies remains your responsibility.

9. Availability and liability

We work to keep Kwikri running and your records safe, including regular backups, but we cannot promise the service will never be interrupted. To the extent the law allows, our total liability to you is limited to the amount you paid us in the 12 months before the claim.

10. Your data

Your business records belong to you. Our privacy policy explains how we handle personal data.

11. Law

These terms are governed by the laws of Kenya. If we can’t settle a disagreement by talking, the courts of Kenya will decide it.

Contact

hello@kwikri.co.ke or the contact form.